Frequently Asked Questions

Everything you need to know about SJ Design Market

General Questions

What is SJ Design Market?

SJ Design Market is an online platform where you can purchase high-quality digital assets, templates, and design files created by professional designers. We specialize in Bengali and Indian design templates for various purposes like banners, invitations, business cards, and more.

How do I browse and purchase products?

You can browse our Products by visiting the main page or using the search and category filters. Once you find a product you like, click on it to view details, add to cart, and proceed to checkout. We accept payments via Razorpay for secure transactions.

Are the files editable?

Yes, most of our digital assets are provided in editable formats like PSD (Photoshop), CDR (CorelDRAW), or other vector formats. You can customize colors, text, and layouts according to your needs using the appropriate software.

Purchasing & Payments

What payment methods do you accept?

We accept payments through Razorpay, which supports credit/debit cards, net banking, UPI, and various digital wallets. All transactions are secure and encrypted.

Is there a refund policy?

We offer refunds within 7 days of purchase if the file is corrupted or not as described. Please contact our support team with your order details for refund requests.

Do you provide invoices?

Yes, digital invoices are sent to your email after successful payment. You can also download invoices from your account dashboard.

Downloads & Files

How do I download my purchased files?

After successful payment, you'll receive a download link via email. You can also access your downloads from the "My Downloads" section in your account dashboard. Files are available for download immediately after purchase.

What software do I need to edit the files?

Depending on the file format:

PSD files: Adobe Photoshop
CDR files: CorelDRAW
AI files: Adobe Illustrator
Other formats may require specific software as mentioned in the product description

Can I get the files in different formats?

We provide files in the formats specified in the product description. If you need a different format, please contact the seller directly or our support team to check availability.

Account & Support

How do I create an account?

Click on "Register" in the top navigation. Fill in your details, verify your email with OTP, and you're ready to start purchasing!

I forgot my password. What should I do?

Use the "Forgot Password" link on the login page. Enter your email, receive an OTP, and reset your password securely.

How can I contact support?

You can reach our support team through the contact form, email, or the support ticket system in your account dashboard. We're here to help!

Still have questions?

Our support team is ready to help you with any questions or concerns.

Contact Support