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Policy Version 2.4

Refund & Cancellation

Transparent guidelines for a secure and confident purchasing experience at SJ Design Market.

Refund Eligibility

  • Technical Failure: Files that are verified as corrupted or broken.
  • Misrepresentation: Significant mismatch from the live preview.
  • Duplicate Order: Multiple charges for the exact same item.
  • 7-Day Window: Requests submitted within 7 calendar days.

Non-Refundable

  • Change of Mind: Regret after a successful download.
  • Incompatibility: Failure to check software requirements.
  • Skill Limitation: Inability to use professional "Hard Files."
  • Sale Items: Discounted products are final sale.

How to Request a Refund

1

Gather Documentation

Locate your Transaction ID (e.g., #SJD-1029) and take screenshots of any technical errors encountered.

2

Submit Support Ticket

Navigate to our Contact page and select "Refund Request" as the inquiry type. Include your reason for the request.

3

Review & Approval

Our audit team will review the download logs and file integrity within 48 hours to verify the claim.

Payout Timeline: Approved refunds are issued via Razorpay and usually appear in your bank account within 5 to 7 business days.

Still have questions?

Our support team is available 24/7 to help resolve billing issues.

Contact Support Terms of Service